Hello @shimy — superior, I’m glad we have been in a position to get this resolved so that you can your satisfaction. It seems like this was taken care of simply shortly earlier than this thread was created, however I’m pleased to make clear issues right here as nicely

To make clear the confusion: the VPS you initially ordered is a part of our Intel-based VPS product line. On our web site, we’ve our common KVM VPS (deployed on Intel-based processors, RAID-10 SSD storage) and we’ve a separate web page/product line for Ryzen VPS (deployed on Ryzen processors, and RAID-1 NVMe storage). In different phrases, our Ryzen VPS choices are a totally separate product line, deployed on totally different {hardware} swimming pools.

On the time of your request, Los Angeles DC-03 was offered out on the Intel VPS line, whereas nonetheless displaying restricted availability below the Ryzen VPS line. Stock fluctuates always, so availability below one product line, doesn’t robotically imply capability exists below one other product line.

We keep separate stock controls as a result of the {hardware} platforms, storage sorts, and general useful resource allocations differ between product households. It has nothing to do with prioritizing new clients over current ones, and many others. Consider it like two totally different condo buildings in the identical neighborhood. Simply because one constructing nonetheless has models out there for rental, doesn’t imply the opposite one does. They might be on the identical road, however they’re fully separate properties with their very own stock availability.

In the identical means, our Intel VPS line and our Ryzen VPS line are backed by totally different {hardware} swimming pools and stock allocations. Availability in a single doesn’t robotically translate to availability within the different.

The excellent news is we’ve been aggressively increasing capability. Just a bit over per week in the past, we positioned an order for 150 further bodily nodes, mixture of Intel/Ryzen (and in at present’s market, that’s no small feat). Between AI hyperscalers absorbing huge quantities of CPU, RAM, and drive provide, longer producer lead instances, and tighter part availability general, procurement has grow to be considerably extra advanced than it was just a few months in the past.

That stated, we proceed to take a position closely. These new nodes might be distributed throughout a number of areas, together with Los Angeles DC-03, which is able to quickly have a lot stronger availability for brand new orders throughout all product traces, together with further enlargement in different areas as nicely.

We sincerely recognize the chance to make clear, and I’m glad we have been in a position to make this best for you. In case you ever want something additional, be at liberty to achieve out at any time.